Open Positions

Salesforce Engineer

POSITION SUMMARY

Emerald Creek is seeking a Salesforce Engineer to join our team in a client-facing role that combines technical responsibilities and traditional consulting elements. The Salesforce Engineer will be involved in the post-sales, and implementation stage of Emerald Creek’s services and solutions, and act as the technical adviser in the pre-sales/discovery process.

RESPONSIBILITIES

The Salesforce Engineer will deliver Salesforce solution definition, implementation, customization, integration, and managed services for clients which will include, but isn’t limited to the following:

  • Participate in solution design, documentation, and delivery efforts in concert with the Project Manager.

  • Complete and co/implement a configuration workbook.

  • Collaborate with a team of Salesforce Architects, Developers, and Engineers to determine the most appropriate technical strategy and designs to meet business needs.

  • Participate in internal projects as required.

  • Provide current best practices and 3rd Party solution alternatives as part of the functional design document.

  • Share best practices, be consultative to clients throughout the duration of the project, and act as a trusted partner.

  • Establish and build a rapport with clients throughout the project lifecycle to identify areas of future business.

  • Participate and lead, when needed, project meetings with the customer.

  • Create, communicate, and execute a deployment plan.

  • Manage client expectations and maintain communication throughout the course of the project.

  • Engage with customers on additional requirements and business needs

  • Manage task-level budget/scope to ensure client success and project profitability; tactfully work with clients to address out-of-scope requests and use client account manager to re-align expectations or seek additional scope/budget

  • Maintain current Salesforce.com certifications, such as the Salesforce Administrator certification.

  • Serve as a subject matter expert on Salesforce technology and common AppExchange tools

  • Lead the UAT efforts

  • Map and load standard object data into Salesforce

  • Build and manage dashboards, views, and reports

  • Design and develop workflows and assignment rules to automate manual processes

  • Create and maintain system-related documentation, such as business requirements, process flows, data maps, configuration worksheets, etc.

REQUIRED SKILLS & EXPERIENCE

  • Passion for the Salesforce product and helping businesses/clients succeed!

  • Strong grasp of Salesforce essentials e.g. products, opportunities, leads, reporting, security/sharing, automation (workflow rules, process builder), and importing data (typically from spreadsheets)

  • Prior consulting experience is preferred; 2-3 years of experience

  • Strong presentation and communication skills

  • Ability to balance multiple projects simultaneously; workload will be a blend of small, medium, and large implementation projects

  • Must maintain a professional knowledge of and relationships within the Salesforce.com ecosystem

  • Ability to work autonomously, manage your time, and make judgments that are in the best interest of the client and ECC.

  • Must be able to perform the basic functions of the job.

  • Candidates must have the unrestricted right to work in the US without requiring sponsorship.

Apply